Borderfree FAQ
What is Borderfree?
Borderfree is a global ecommerce solution that allows us to present our international shoppers with product prices in the currency of their choice, aggressive international shipping costs, and the lowest possible guaranteed order total. The Borderfree solution allows us to serve the best possible shopping experience to our international customers, so you can always buy from us with certainty.
How will I know how much my order will cost?
Just add items to your basket and click on the checkout button. Borderfree will calculate and display a guaranteed order total in your preferred currency, including all shipping costs from our warehouse(s) in the U.S. to your selected international destination, as well as any applicable duties and taxes imposed by the customs and revenue authorities in the destination country. We calculate currency conversions based upon rates obtained from our third party provider, and applicable to your purchases ship-to address. In some instances, based on currency rates, calculations between cart and final checkout amounts may contain pennie variances.
Are there any additional costs that will be due upon receipt of my order?
No. When you use the Borderfree global checkout, you will be provided with a guaranteed order total in your preferred currency. The order total presented will be the exact amount that you will be billed by Borderfree. There will never be any additional costs billed upon delivery or due as COD charges.
What Currencies Are Supported?
Currently, Borderfree supports billing in over 40 global currencies, with more being added on an ongoing basis. Click on the flag icon in the header (desktop) or main navigation (mobile) to view and select from a list of our supported currencies. Once you confirm your preferences, you will be able to see products priced in your selected currency.
I live in the U.S. Can I use Borderfree to ship an order internationally but pay in U.S. Dollars (USD)?
Yes, Borderfree supports international gift-giving, in that you can receive a guaranteed order total for an order that is shipping internationally, but pay in USD using a U.S. credit card. This also works if you're an American traveling or living abroad.
What payment options does Borderfree support?
Currently, Borderfree supports Visa, MasterCard, PayPal , American Express , and China UnionPay , with additional payment options coming soon.
How long will it take to get my order?
You will be quoted a specific delivery promise at the time of checkout that is based on your selected destination country and the shipping methods available for the items in your shopping cart.
How much does international shipping cost?
International shipping is calculated based on a number of factors including the desired shipping speed, the number of items you are purchasing, the weight of the items, and the destination country. International shipping will be calculated and guaranteed during the Borderfree global checkout based on the items you are purchasing and your shipping destination.
When am I billed?
Your credit card will be billed by Borderfree at the time your parcel(s) leave the U.S.
What Currencies Are Supported?
Currently, Borderfree supports billing in over 40 global currencies, with more being added on an ongoing basis. Click on the flag icon in the header (desktop) or main navigation (mobile) to view and select from a list of our supported currencies. Once you confirm your preferences, you will be able to see products priced in your selected currency.
How much duty and taxes are charged on international orders?
Duty (or customs tariffs) is set by the destination country customs authorities and is determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that Borderfree supports. Value Added Tax (VAT) rates are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order within the Borderfree global checkout .
Are there any items that cannot ship to my country because they are restricted?
If, for some reason, there are any items that cannot be exported from the U.S. or imported into your destination country selection, Borderfree will notify you during the checkout process.
How can I track my international order?
You can track the progress of your international package(s). To lookup your order, visit your order history.
What will my credit card statement say?
Your credit card will be billed by Borderfree and your credit card statement will read "51*3366 " where "51" denotes the Borderfree network
Who should I contact if I have questions relating to my order after I have made a purchase?
Please contact us at rarequest@rockybrands.com or
What is your return policy for international orders?
If for any reason you are not satisfied with your purchase, please contact us at rarequest@rockybrands.com or